Support

Existing customer or supplier? Here you will find information about whom to contact, how to submit service requests using the digital platform DaluxFM and how to submit invoices correctly.

Service Center – business hours and contact information

Our Service Center is open on business days from 8.00 – 16.00.

E-mail: servicecenter@atp-ejendomme.dk

Phone: +45 33 36 61 91

 

Outside of business hours please call Falck on +45 70 24 45 17 if urgent and immediate assistance is required in connection with damage to or at one of our properties.

How to report service requests via DaluxFM

Clients
If you are client, you submit service requests via the digital platform DaluxFM

Follow this guide (in Danish)

 

Suppliers
As a supplier, you receive and process service requests using DaluxFM. Please follow these guides (in Danish):

PC-guide (in Danish)
App-guide (in Danish)

Invoicing

ATP Ejendomme only accepts digital (electronic) invoices and credit notes submitted through our GLN/EAN-number, using the OIOUBL-format. This allows for swift and efficient processing of incoming invoices. Please contact us if your company is unable to submit digital invoices.

 

Most ERP systems allow for issuing invoices through an OIO template. If that is not the case in your company, several invoicing portals are available – including ATP Ejendomme’s own, which is free of charge. Read more under Invoicing portals.

Invoicing information

The following information is important and mandatory when submitting invoices to ATP Ejendomme:

  • Send invoices in OIOUBL-format to GLN/EAN-number: 5790002107368.
  • Make sure the invoice is issued to the correct company. The company is identified by delivery address or property address – see an overview of addresses and companies here.
  • Please note that the purchase order number is unique for each of our properties or projects. This means that the reference may be different each time an invoice is issued to ATP Ejendomme. If in doubt, please feel free to contact us – or check the link above.
  • Make sure the field “Købsordrenummer/Ordrereference”, which translates into Purchase order number/Order Reference, is completed with a correct and valid reference:
    • The purchase order reference is provided by your contact in ATP Ejendomme when the order is placed, or it is stated in a contract or agreement. Please remember to share this information with your colleagues in charge of invoicing.
    • The reference is either a combination of the letter “S” followed by ten digits, e.g. “S1601200025” or the letter “F” followed by four digits, e.g. “F1601”. Leave out spaces, words, hyphens, or other characters in the S- or F-reference.
    • Feel free to use this guide (in Danish), to find out how to enter the correct order reference in your ERP system. The guide is updated periodically.
  • Make sure that the name of the buyer/the contact person at ATP Ejendomme appears on the invoice. You may use the comments field.
  • If you have received the order using DaluxFM, the Dalux task-ID should appear on the invoice, but not in the order reference field.
  • Our payment terms are current month plus 30 days, unless otherwise agreed.

Please note that we reserve the right to reject invoices and credit notes with insufficient information and/or if they do not meet the criteria above.

Such invoices will be retained in our ERP system but will not be processed for approval or payment unless the correct information is provided by the issuer.

When an invoice is retained in our system, you will receive an auto-generated e-mail with instructions on how to correct / revise the invoice in question:

  • If the invoice is issued to the wrong (incorrect) company, you should issue a credit note and issue a new invoice to the correct company
  • If the invoice is issued to the correct company, please do not credit it. Please use the option “Ret faktura” (“Revise Invoice”) in the auto-generated e-mail

The right e-mail address is important

When an invoice with insufficient information is retained in our system, an auto- generated e-mail is sent to the e-mail address we have on record for your company. In most cases, we prefer to communicate directly with the department in charge of invoicing. The e-mail address should reflect this.

Please contact us if you would like to change your e-mail address.

 

 

Invoicing portals

ATP Ejendomme’s invoicing portal is free of charge. Start by creating a user profile at www.nemportal.dk/atpe.

In our invoicing portal, you can register as a supplier and create invoices that are automatically sent to us in the right format. Remember to add the mandatory information to your invoice, as stated under Invoicing information above.

 

Please note that you cannot use www.virk.dk, as ATP Ejendomme is not a state-owned company.

Betalingsservice (Payment Service)

Invoices that have previously been recorded in “Betalingsservice” (automated payments system) should not be changed to or submitted as digital/electronic invoices.

Contact us

Copenhagen

ATP Ejendomme A/S

Gothersgade 49

1123 København K

Phone: +45 33 36 61 61

atpe@atp-ejendomme.dk

 

Aarhus

ATP Ejendomme A/S

Åboulevarden 17

8000 Aarhus C

Phone: +45 36 76 21 21

Any questions?

If you have any questions or if we can help you
in some other way, please feel free to contact me.

Lene Rytter Larsen

Receptionist, Reception

Phone +45 33 36 61 61 E-mail